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Cookie Policy Smart Online

Version 1.2

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This is the cookie policy of the websites of SMART ONLINE, a company duly organized and existing under Belgian law, having its registered office at Molenwalstraat 113, 9032 Ghent and registered in the Crossroads Bank for Enterprises with company number 0742.998.719 (hereafter: “SMART ONLINE” or “we”).

This cookie policy aims at informing you about the use of cookies by SMART ONLINE.

The cookie policy may be modified, for example, in connection with new features on the website and / or application or to comply with new legal, contractual or administrative obligations. We therefore recommend that you regularly consult this cookie policy. Important changes will be announced on our website. This version of the cookie policy was last modified in August 2020.

This cookie policy should be read together with SMART ONLINE’s privacy policy, which is available here.

1. WEBSITES AND COOKIES OF SMART ONLINE

When you visit our websites or make use of our applications, we collect certain information by automated means, using cookies. We may also use other technologies such as pixel tags, browser analysis tools and server logs for similar purposes as described in this cookie policy and we may include them on our websites, on affiliated websites, etc., to determine whether messages have been opened and links clicked on. The information provided below about cookies also applies to these other technologies.

2. WHAT ARE COOKIES?

Cookies are small text files that are installed on your browser, on your computer or on your mobile device. They allow a website to recognize your device. Cookies can have several purposes: to ensure that the website takes into account the user’s preferences by for example remembering language preferences, passwords and log-in details, to collect statistical data, to adapt the content etc.

3. WHICH COOKIES DO WE USE?

We use cookies for different reasons: for the technical and functional management of the websites and applications, to personalize your website visit, to give us commercial and marketing information and to enable users to share content.

We use first-party cookies, third-party cookies, session cookies and persistent cookies:

  • First-party cookies: cookies which are set by SMART ONLINE on its website;
  • Third party cookies: cookies which are set by other domains than the domain of the visited website (e.g. Facebook);
  • Session cookies: cookies which are erased when the user closes its browser. They are used by our web application in order to maintain the information relating to your transaction from page to page following any input, such as when a form is completed over several screens; and
  • Persistent cookies: cookies which remain on the device of the users during a certain period of time (e.g. one day, one month, one year).

Below you will find a summary of the cookies that SMART ONLINE uses on its websites and applications based on the purpose of which they are collected.

Strictly necessary cookies

Necessary cookies are essential in order to enable you to move around the website and its features. These cookies provide basic web functionality.

Name cookie Purpose Expiry Domain
csrftoken security 364 days SMART ONLINE
sessionid basic service 1082 days SMART ONLINE
user_id basic service & to distinguish users (needed for the use of the app) 365 days SMART ONLINE
service to display the relevant products to the client and to know which service he wants to use 365 days SMART ONLINE
qr_id to display the relevant menu to the client 365 days SMART ONLINE

SMART ONLINE set these cookies on your browser on the basis of its legitimate interest to provide a well-operating, customer-friendly website and application. You have the right to object to placing these cookies any time (see title 4 of this cookie policy on how to block/delete cookies). However, in this case, the website or application might not function properly.

Functionality cookies

Functionality cookies are essential to allow the site to remember the choices you make (such as your language preference) and provide more enhanced, personal features. These cookies cannot track your browsing activity on the internet outside our websites. These cookies do not gather any information about you that could be used for advertising or remembering where you have been on the internet outside our sites. SMART ONLINE set these cookies directly.

Name cookie Purpose Expiry Domain
__tawkuuid to enable live chat function 365 days SMART ONLINE
language basic service & to know which language to display (needed for the use of the app) 365 days SMART ONLINE

SMART ONLINE set these cookies on your browser on the basis of its legitimate interest to provide a well-operating, customer-friendly website and application. You have the right to object to placing these cookies any time (see title 4 of this cookie policy on how to block/delete cookies). However, in this case, the website or application might not fully function.

Performance cookies

These cookies are used to help us compile statistics in order to improve and manage our website and application. An example of the information collected would be the path you used to gain access to the site and your patterns of browsing when navigating the site. These cookies do not collect information that identifies you.

Name cookie Purpose Expiry Domain
Logrocket to see how our website is used 30 days SMART ONLINE

These cookies are set on your browser based your consent. You have the right to withdraw your consent at any time (see title 4 of this cookie policy on how to block/delete cookies).

Tracking cookies

We also use (mainly) third party cookies from companies such as Google Analytics to understand how users arrive on our websites and how they interact with us on our websites. This information is used to evaluate and improve the content of our websites and our advertisements and ultimately to improve the user experience. The cookies allow us (i) to show only advertisement that are relevant to you and your interests, (ii) limit the number of times you see an advertisement, (iii) help measure the effectiveness of an advertisement campaign, and (iv) understand users’ behavior after having seen an advertisement.

Name cookie Purpose Expiry Domain
_gid To distinguish users 365 days Google Analytics
_ga To distinguish unique users by assigning a randomly generated number as a client identifier. 365 days Google Analytics
_fbp Facebook Pixel advertising first-party cookie. Used by Facebook to track visits across websites to deliver a series of advertisement products such as real time bidding from third party advertisers. 90 days Google Analytics
fr Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 90 days Google Analytics

These cookies are set on your browser based your consent. You have the right to withdraw your consent at any time (see title 4 of this cookie policy on how to block/delete cookies).

4. HOW CAN YOU DELETE OR BLOCK OUR COOKIES OR CHANGE YOUR COOKIE SETTINGS?

You have the option to accept or reject cookies via the cookie banner that appears on our website during your first visit. If you refuse cookies or do not click on our cookie banner, we will only place essential cookies on your device. We will only place other cookies on your device for which you have given us your consent. You have the right to withdraw your consent for non-essential cookies at any time.

You can delete at any time, the already installed cookies on your computer or mobile device as well using the cookie settings of your internet browser. The cookie settings are usually found in the 'options' or 'preferences' menu of your internet browser. Otherwise, you can use the 'Help' option in your internet browser for more information.

The following links may provide you with useful information about how to delete cookies that are already installed on your device:

If you turn off certain cookies, some parts of our websites, some graphic elements and certain applications may not be accessible or not look as good as they would normally do.

You can find more information about removing and blocking cookies at the following website: www.allaboutcookies.org/.

5. RIGHTS OF DATA SUBJECTS

Certain data that we collect about you by means of cookies, pixels, plugins etc. allow us to identify you as a natural person or can be linked to you. These data qualify as personal data. Our privacy policy is applicable on the processing of personal data by means of our cookies. You can find your rights in title 11 of our privacy policy which is available here.

6. QUESTIONS?

If you have any further questions or complaints about the processing of your personal data, about the websites of SMART ONLINE or about this cookie policy, do not hesitate to contact us:

  • by email at [email protected]
  • via the contact form available on our website: link
  • by mail to: SMART ONLINE Molenwalstraat 113 9032 Ghent